Terms & Conditions

Welcome to EC Health Global Sdn Bhd web site online store. Terms and conditions stated below applies to all visitors and users of EC Health Global Sdn Bhd. You're bound by these terms and conditions as long as you're on EC Health Global Sdn Bhd. ECH Baby Organic is sorely managed by EC Health Global Sdn Bhd. 

The content of terms and conditions may be change, move or delete at any time. Please note that EC Health Global Sdn Bhd have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, EC Health Global Sdn Bhd will take immediate actions against the offender(s).

Order, Payment Methods, Shipping Information and Return/ Refund Policy

A. Order

(1) How do I place an order? 

  •         Go to Top Menu Bar, click "Shop Now" and choose the category that you wanted.

  •         Select product and add into Shopping Cart; once finished shopping, simply click  to proceed for payment.

  •         EXISTING customer - please login using your email and password.

  •         NEW customer - please register your contact details and delivery information. 

  •         A system generated login password will be sent to your email once you have successfully registered as below,

(2) How long does it take to process my order?

  •  Please allow us to process your order within 3 ~ 5 business days (exclude Saturday, Sunday and Public Holiday) after receiving IF products are all in order. 

  •  We make every reasonable effort to ensure that all products in our Online Store are available. However, we are not able to predict and advice in advance for any certain “stock unavailability” IF occur due to unexpected surge in demand and/ or supply shortages, we will contact you soonest possible to either replace with product of similar value or wait for stock to be available.

  • Prices and specifications of products in our Online Store are subjected to change with/ without prior notice. 

(3) How can I check the status of my order? 

 You will receive an email notification with courier consignment number once your order has been picked up.  You can track your order (after 24hours) at our website as shown below.  Key in the courier consignment number and it will display the shipping status. 

(4) Can I modify or cancel my order?  

  • Unfortunately, we are unable to accommodate your request to cancel or modify order once it is processed.

B. Payment Methods

(1) Local Orders

  •  Currency for payment transactions is in Malaysia Ringgit (MYR). Payment gateway via iPAY88  -  an online payment services with compressive online payment options as below,

    • Malaysia Online Bank Transfer 

    • Credit Cards (Visa and Mastercard) 

    • PayPal(Visa/Master)

    • Boost wallet

    • Grabpay

    • TouchnGo pay

    • Vcash Wallet

    • KipplePay

C. Shipping Information

(1) Free delivery

  • Free delivery for orders above RM 60.00 on a single receipt (Pennisular Malaysia only)

  • Free delivery for orders above RM 120.00 on a single receipt (East Malaysia)

(2) Shipping Rate (Pennisular Malaysia and East Malaysia)

       - Delivery fee determined by the weight of the package and delivery destination.

       - Please allow 3 – 5 business days for goods to arrive destination.

Delivery Rate


Destination First 1 ~ 3 kgs Every Next 1 kg
Pennisular Malaysia RM6.00 RM2.00


Destination First 1  Every Next 1 kg
East Malaysia (Sabah & Sarawak) RM16.00 RM15.00

(3) Order & Delivery schedule

  • Delivery fee for each purchase will be determined by the weight and delivery destination based on the delivery rate and to be paid by the recipient.

  • All orders will be delivered via Poslaju, Pgeon Delivery, J&T Express or DHL eCommerce. 

  •  No delivery over weekends (Saturday and Sunday) and/ or Public Holiday.  Delays in delivering your order might be incurred due to holidays, extreme bad weather or any type of natural disaster.

  • No order accepted for delivery to any P.O. Box address.

  • We will deliver order to the delivery address specified in the online order form; hence, in the event of any unsuccessful delivery due to either absence in receiving order and / or wrong , incomplete delivery address; We will not be held responsible and/ or bear any cost to re-route and/or to re-deliver parcel.  It is therefore important to ensure delivery address filled in the form is correct.

  • We will also not be held responsible to refund full payment of order after paid and /or replace products if missing during the re-routing and/ or re-delivery process due to wrong and /or incomplete delivery address given.

  • Delivery address cannot be changed/ modified once order’s transaction has been approved. 

D. Others

  • Login Name and Password

- You are solely responsible to maintain the confidentiality of your login name and password to any other person. You shall be responsible for all activities, orders and transactions that occur or submitted under your password. If you have knowledge or suspect that someone else has misused your password, please contact us immediately.

- We shall not be liable and/ or responsible for any fraudulent transaction and/ or any damages and/ or losses should it occur as a result of unauthorized use of your login name and password.

- We will collect personal information when you register. This information is used to enable us to process and deliver your order. Information can also be collected to allow us to send you newsletters and offers, which we feel, would be of particular interest to you.



- Promocode is not redeemable or exchangeable for cash.
- Create an account or log in prior to applying the code at checkout.
- Promocode cannot be combined with any other ongoing offers/promotions/discount/Rewards Points.
- Order paid cannot be modified or cancelled once placed.
- Promotion code is valid on Non-Discounted items
- EC Health Global Sdn Bhd reserves the right to change the terms & conditions without prior notice.
*Shipping fee applies for East Malaysia.

F. Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by EC Health Global Sdn Bhd.

G. Comments and Feedbacks

All comments and feedbacks to https://echbabyorganic.com will be remain EC Health Global Sdn Bhd's property.

User shall agree that there will be no comment(s) submitted to the https://echbabyorganic.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

H. Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

I. Newsletter

User shall agree that EC Health Global Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user.

J. Indemnification
The user shall agree to defend, indemnify and hold EC Health Global Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

K. Link to other sites
Any access link to third party sites is at your own risk. https://echbabyorganic.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

L. Inaccuracy Information
From time to time, there may be information on https://echbabyorganic.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

M. Termination
This agreement is effective unless and until either by the customer or https://echbabyorganic.com. Customer may terminate this agreement at any time. However, https://echbabyorganic.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.


You acknowledged and agreed that the access, viewing and/or submission of an order and/or the subsequent purchase of EC Health Global Sdn Bhd’s Products at your own risk and that the information, materials and products provided are on an 'as is' basis and 'as available' basis.